Patient Information & Practice Policies
Access to Records
In accordance with the GDPR (General Data Protection Regulation) laws and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the by completing the DSAR form which can be downloaded below or collected from reception.
All patients returning a completed DSAR will be asked to provide proof of identity – valid forms of proof are detailed on the form inself.
No information will be released without the patient consent unless we are legally obliged to do so. All requests will be completed within 1 calendar month of receipt of the signed consent form.
Chaperone Policy
Please click the link below to view the Practice’s Chaperone Policy.
Complaints
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available by viewing our Complaints Procedure.
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety.
In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.
Confidentiality & Medical Records
The practice complies with data protection and access to medical records legislation.
Identifiable information about you will be shared with others in the following circumstances:
- To provide further medical treatment for you e.g. from district nurses and hospital services.
- To help you get other services e.g. from the social work department. This requires your consent.
- When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Freedom of Information
Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.
GP Net Earnings
Publication of Earnings
All GP practices are required to declare the mean earnings for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working in Manor Medical Practice in the last financial year was £54,644 before tax and National Insurance. This is for 5 part time GPs who worked in the practice for more than six months.
How we use your Health Records
Infection Control
In April 2018, and more recently September 2018, we had our Infection Control Audits carried out at both sites.
Click on the links below to view our certificates:
Privacy Notices
- Privacy Notice Care Quality Commission
- Privacy Notice for Staff
- Privacy Notice Emergencies
- Privacy Notice for Direct Care inc referral
- Privacy Notice NHS Digital
- Privacy Notice Public Health
- Privacy Notice Risk Stratification
- Privacy Notice Safeguarding
- Privacy Notice Telephone Recording
- Privacy Notice for Staff Vaccination Information
- Children Privacy Policy
- Easy Read Privacy Policy
- Overarching Privacy Policy Version 3
Repeat Prescribing Policy
Please click the link below to view the Practice’s Repeat Prescribing Policy
SHCR + Summary Care Record
Whenever you access health and care services a record will be kept about you. These records can be both electronic and paper and may be stored at places such as your GP practice, local hospital or social care services.
Often the professionals treating you need to share information in order to make the best decisions about your care. In the past information from your records could only be shared by letter, fax or phone which at times could be slow.
The information in the leaflet below explains two ways in which we share your information electronically with other organisations involved in your care via the Stockport Health and Care Record (SHCR) and also the Summary Care Record, and the differences between the two.
Stockport Health and Care Record + Summary Care Record Information Leaflet
What if I don’t want my information to be shared?
At any point, you can say ‘no’ to any professional who asks for permission to view your information.
You are also able to opt out separately of having a Stockport Health and Care Record and/or a Summary Care Record. However, this will mean that in an emergency the professionals helping you may not have all the information they need to make the best decisions about your care.
If you would like to opt out, you can download both of the Patient Decision Forms below, or you can call into the surgery.
Both of these forms should be read in conjunction with the above information leaflet.
Statement of Intent
Your Data Matters to the NHS
HS Digital has been collecting anonymised data from GP practices for research purposes for years. On 1 July a new, daily, data collection process will begin. You can find out more about this on the NHS Digital website.
You may not want your identifiable patient data to be shared for purposes except for your own care. If this is the case, you can opt out by registering a Type 1 Opt-out.
If you do not want your data to be shared with NHS Digital please register your Type 1 Opt-out with the surgery by 23 June 2021.
The data held in your GP medical records is shared with other healthcare professionals for the purposes of your individual care. It is also shared with other organisations to support health and care planning and research.
You can register a Type 1 Opt-out, for yourself or for a dependent (if you are the parent or legal guardian of the patient), by downloading the form from the link below. Forms should be returned to the surgery before the deadline of June 23rd 2021.
More information about this matter can be viewed on the NHS Digital website here
Information about your health and care helps us to improve your individual care, speed up diagnosis, plan your local services and research new treatments.
In May 2018, the strict rules about how this data can and cannot be used were strengthened. The NHS is committed to keeping patient information safe and always being clear about how it is used.
You can choose whether your confidential patient information is used for research and planning.
How your data is used
Your health and care information is used to improve your individual care. It is also used to help us research new treatments, decide where to put GP clinics and plan for the number of Doctors and Nurses in your local hospital. Wherever possible we try to use data that does not identify you, but sometimes it is necessary to use your confidential patient information.
What is confidential patient information?
Confidential patient information identifies you and says something about your health, care or treatment. You would expect this information to be kept private. Information that only identifies you, like your name and address, is not considered confidential patient information and may still be used: for example, to contact you if your GP Practice is merging with another.
Who can use your confidential patient information for research and planning?
It is used by the NHS, local authorities, university and hospital researchers, medical colleges and pharmaceutical companies researching new treatments.
Making your data opt-out choice
You can choose to opt out of sharing your confidential patient information for research and planning. There may still be times when your confidential patient information is used: for example, during an epidemic where there might be a risk to you or to other people’s health. You can also still consent to take part in a specific research project.
Will choosing this opt-out affect your care and treatment?
No, your confidential patient information will still be used for your individual care. Choosing to opt out will not affect your care and treatment. You will still be invited for screening services, such as screenings for bowel cancer.
What should you do next?
You do not need to do anything if you are happy about how your confidential patient information is used.
If you do not want your confidential information to be used for research and planning, you can choose to opt out securely online or through a telephone service.
You can change your choice at any time.
To find out more or to make your choice visit www.nhs.uk/your-nhs-data-matters or call 0300 303 5678.