Online Access

Patient online access

The practice offers all patients aged 16 or over the facility to register for online access which gives automatic access to:

  • Book, view and cancel appointments
  • Order regular medication
  • View their Immunisations and Allergies.

Patients aged 16 or above, upon request, can also have access to coded information such as medical conditions via their online login.  

A Patients representative, such as a parent, carer or relative, may apply for proxy access to online services. This enables the proxy to access the record on behalf of the patient, to manage appointments and order medication. If the patient consents the proxy may also view the medical record.

Giving parents access to their child’s medical record online is obviously very useful as it allows parents to book appointments and order repeat prescriptions for their children.


NHS England recommends that Practices adopt a cautious approach to allowing parents access to a child’s medical records once a child reaches the age of 11.


Respecting patient confidentiality is an essential part of good care. This applies to every patient: child, young person or adult. Without the trust that confidentiality brings, children and young people might not seek medical care and advice when they need it most, or they might not tell a doctor all the facts needed to provide good care. In giving those with parental responsibility online access to their children’s records there is a risk that we could breech the confidentiality of the child.


For this reason, the doctors at Manor Medical Practice have decided to adopt the policy that parents of children aged 11 years or more cannot currently have online access to their childs records, nor do we allow children in this age group to access these online services for themselves.

Children under 11

We will allow parents and carers to have online access to the records of children under 11.


Children aged between 11 and 16

When a child reaches the age of 11 parental access will be revoked and the parents will be informed of this via letter.

A child aged between 11 and 16 will not be granted access individually.

Please see below for a copy of our leaflet, the policy and application forms.


Online Access Leaflet    Online Access Policy

Application Form        Application Form - Proxy Access

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